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How do I return an item?

Please email us at info@orientdisplay.com. For technical or cosmetic problems, please send us a detailed description of product to be returned together with some pictures to show the validity of the rejection. Please DO NOT RETURN any product to us without an RMA. For immediate assistance, you can give us a call at 425-698-1938. Our office hours are from Mon to Fri, 8:00 to 4:30 PM (PST).


Warranty Product Liability

ORIENT DISPLAY SHALL IN NO EVENT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING IN ANY WAY TO THE CONTRACT, OR ANY DEFECT IN OR FAILURE OF, THE GOODS, INCLUDING BUT NOT LIMITED TO, CLAIMS BASED UPON LOSS OF USE, LOST PROFITS OR REVENUE, INTEREST, LOST GOODWILL, ENVIRONMENTAL DAMAGE, INCREASED EXPENSES OF OPERATION, COST OF REPLACEMENT GOODS, OR CLAIMS OF THE CUSTOMER OR CUSTOMER'S CUSTOMERS, WHETHER OR NOT BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE. EXCEPT WITH RESPECT TO THE INDEMNITY OBLIGATIONS UNDERTAKEN IN THE PREVIOUS PARAGRAPH, ORIENT DISPLAY'S MAXIMUM LIABILITY UNDER THIS CONTRACT SHALL NOT EXCEED THE PAID PRICE FOR THE GOODS UPON WHICH SUCH LIABILITY IS BASED AND ALL SUCH LIABILITY SHALL TERMINATE NO LATER THAN ONE YEAR FROM THE DATE OF DELIVERY OF THE GOODS.

Unless otherwise agreed between Orient Display and customer, Orient Display (North America) Ltd ("Orient Display") reserves the right to credit, repair or replace, at its option, any part of the Orient Display product with which this warranty is enclosed which proves defective by reason of improper workmanship and/or material, without charge for parts or labor, for a period of one (1) year in accordance with Orient Display LCD acceptance standards. This warranty period commences on the date of delivery, cosmetic/visual defects must be returned to Orient Display within 90 days of shipment, and this warranty applies only if such original purchase b y the buyer was made in North America. If products were repaired, altered or modified by persons other than Orient Display, this warranty is void. Conditions resulting from normal wear and tear and the customer's failure to properly store, install, operate, handle or maintain the products are not within this warranty. The customer shall pay costs of sending defects to Orient Display on a warranty claim and Orient Display shall pay costs of returning products to the customer. The turnaround time on repairs will usually be 30 working days or less. Orient Display accepts no added liability for additional days for repair or replacement.

Orient Display makes no warranties which extend beyond the term hereof with respect to the product covered hereby other than as expressly stated herein, and Orient Display expressly and specifically disclaims the implied warranties of merchantability and fitness for a particular purpose Limited Warranty The LCM of Orient Display are not consumer products, but may be incorporated by customers into consumer products or components thereof, does not warrant that its components are fit for any such particular purpose. 1. The liability of is limited to repair or replacement on the terms set forth below, will not be responsible for any subsequent or consequential events or injury or damage to any personnel or user including third party personnel and/or user. Unless otherwise agreed in writing between and the customer, will only replace or repair any of its LCM which is found defective electrically or visually when inspected in accordance with 2. No warranty can be granted if any of the precautions state in handling liquid crystal display above has been disregarded. Broken glass, scratches on polarizer mechanical damages as well as defects that are caused accelerated environment tests are excluded from warranty. 3. In returning the LCM, they must be properly packaged; there should be detailed description of thefailures or defect. Orient Display Corporation reserves the right to change this specification.